Thanks for your interest in our store! We will solve any issue. All items are used unless otherwise noted. While we do our best to pick only those items that are in the best condition, we cannot guarantee that we catch or notice every crack, dimple, chip, or faded spot on your item. Therefore, please note that there is a certain amount of understanding on the part of our customers that these items are considered used and therefore not in perfect, brand new condition. We will not send you anything broken, crushed, or otherwise destroyed. What you see on the item’s page is what we package for you. We want to be aware of it, and we will do our best to rectify the situation to your satisfaction. Our bottom line is your satisfaction. Thank you for your interest.